One medication workflow.
Care home to pharmacy to prescriber.
Manage the medication round, raise medication queries, involve the pharmacy and escalate prescribing decisions without losing the thread between systems, phone calls and teams.
One medication workflow
Medication administration is only one part of medication management. CLERQI keeps the care home, pharmacy and prescriber connected when medication needs to be supplied, clarified, changed or followed up.
eMAR · Administration · Medication queries
Triage · Clinical advice · Supply
Review · Prescribe · Confirm
Illustrative discharge discrepancy. The example does not establish the correct dose or replace a clinical assessment.
Resolve medication queries
without the phone tag.
Raise the question from the resident medication record. The pharmacy receives the resident, medication and issue already attached.
Mary Collins
Oak Lodge · Room 12 · Fictional resident
Ramipril 5 mg on discharge record
“The discharge record and MAR show different doses. Please review and clarify.”
An owner, a response and a recorded next action.
Start at the record.
Keep the answer there.
- Raise a structured query
Select the issue and add the relevant observation or document.
- Pharmacy reviews and routes
Resolve the question, or involve the prescriber when a prescribing decision is needed.
- Act and acknowledge
The response stays linked to the medication, with responsibility for the next action.
Fewer calls. Fewer interruptions.
One medication work queue.
Queries arrive with resident and medication context. Your team can review the issue without reconstructing it over the phone.
See every open issue across connected care homes. Prioritise urgent queries, escalate prescribing questions and track response, action and closure.
Medication Queries
| Priority | Resident | Care home | Query | Age | Status | Open |
|---|
No queries match this search. Try another resident or care home.
Resident, medication, source documents and the question in one place.
Review clinical urgency and allocate the next action to a named person.
See what is open, what is with a prescriber and what needs acknowledgement.
From medication decision
to medication record.
Fully tracked.
A response is only one step. Track the prescribing decision, the pharmacy action and the care-home acknowledgement through to the updated record.
Mary Collins · Ramipril
- 01QueryCARE HOME
Care home flags discharge / MAR discrepancy.
- 02Pharmacy reviewPHARMACY
Dispensing record and supporting context reviewed.
- 03Prescriber decisionGP / PRESCRIBER
Authorised decision and prescription reference recorded.
- 04Pharmacy actionPHARMACY
Supply reconciled with the confirmed prescription.
- 05Care-home acknowledgementCARE HOME
Named staff member reviews and acknowledges the action.
- 06Medication record updatedRESIDENT RECORD
Change, effective date and history retained.
Everything needed to run
the medication round.
Run medication rounds safely. Spend less time chasing pharmacies. When something isn’t right, resolve it without leaving the resident medication record.
What is due, for whom and when.
Current medicines and recorded instructions.
Reason, administration and follow-up outcome.
Outstanding doses brought to attention.
Review, effective date and acknowledgement.
Administration, refusal and omission records.
Recorded stock and supply needs.
Requests and outstanding repeat items.
Who acted, what changed and when.
Access matched to role and responsibility.
Product scope shown for demonstration. Availability and deployment requirements are agreed during pilot scoping.
The medication round.
With pharmacy in reach.
Record administration, refusals, omissions and PRN activity. Raise a query from the same resident record, and keep its response visible across shifts.
Morning medication round
Illustrative photo by Hosein Sediqi / Unsplash and fictional medication record. All actions are demonstrations; no resident record is created or changed.
Only involve the prescriber
when a prescribing decision
is required.
A focused request with the relevant context, not another full clinical system.
- The resident, medicine and discrepancy are already identified.
- Review the relevant context without rebuilding the case from phone messages.
- Make the decision visible to pharmacy and care home, reducing repeated follow-up.
The proposed prescribing workflow requires an authorised prescriber and a valid prescription where applicable. Demonstration actions do not issue prescriptions.
Prescription clarification
Mary Collins · Example resident
- Care-home MAR
- 10 mg once daily
- Hospital discharge
- 5 mg once daily
- Pharmacy PMR
- 10 mg once daily
The pharmacy has identified conflicting records. Please review the clinical context before confirming the intended prescription.
Time returned to
the pharmacy team.
~3–4pharmacist hours
per care home / month
View the illustrative basis
An illustrative assumption of 60 medication queries per care home per month, saving 3–4 pharmacist minutes per query, equates to 3–4 hours. Actual savings depend on query volume, workflow and adoption; this is not measured customer performance.
Make medication activity reviewable, from the administration entry to the resulting clinical action.
Built for medication safety
- Clear administration history
- Missed-dose alerts
- Medication-change audit trail
- Named user actions
- Query and response history
- Role-based permissions
Inspection ready
Keep the records needed for review in one traceable history.
- MAR records
- Medication history
- PRN records
- Query trail
- Audit reporting
Clinical safety, information governance, access controls and local procedures must be assessed before live use. Prescribing remains with authorised professionals; urgent clinical concerns follow established urgent-care procedures. No certification, NHS endorsement or regulatory approval is claimed here.
Keep the context.
Respect the source system.
Connecting existing systems is part of the product direction. Each connection needs its own technical and governance assessment.
Dispensing records, supply status and medication context.
Planned · subject to vendor accessPrescribing requests, confirmed decisions and prescription references.
Planned · subject to vendor accessResident identifiers, medication context and acknowledged actions.
Planned · subject to vendor accessNo live third-party integrations are claimed on this site. The product examples illustrate the intended workflow.
Build the connected medication
infrastructure for residential care.
CLERQI brings medication administration, pharmacy queries and prescribing decisions into one connected workflow for residential care.
Bring one recurring problem.
We’ll start there.
Explore CLERQI with your care-home, pharmacy or prescribing team.